Technical Skills:
● Having Good knowledge of on-prem products like HFM, FDMEE, HSS and DRM
● Excellent log troubleshooting skill for on-prem Products like HFM, FDMEE, HSS etc
● Knowledge about the incident management tool like Service Now.
● Having a good knowledge about oracle patching/upgrade and how to raise SR with Oracle.
Functional Skills:
● Provide day-to-day support for Hyperion Financial Management (HFM), including troubleshooting technical issues, resolving system errors, and answering user queries.
● Monitor system performance and address any performance issues in a timely manner.
● Ensure the system operates efficiently, and propose solutions to streamline processes.
● Assist and train end-users on system functionality, including financial data entry, reporting, and reconciliation.
● Develop and maintain user manuals, FAQs, and system documentation to enhance user experience.
● Perform regular system maintenance, including patching, updates, and configuration adjustments.
● Ensure that the system is properly integrated with other enterprise systems (e.g., EBS, SAP, etc.).
● Coordinate with IT and other teams to ensure data integrity and alignment across financial systems.
● Collaborate with finance and accounting teams to gather system enhancement requirements.
● Participate in the design and implementation of system updates or new modules to improve functionality and performance.
● Assist in the creation of new reports, dashboards, and data outputs based on evolving business requirements.
● Monitor and manage the accuracy and consistency of data inputs and outputs within HFM.
● Troubleshoot data discrepancies, perform root cause analysis, and resolve issues related to data flow and processing.
● Work closely with other departments (IT, Finance, etc.) to support major HFM-related projects such as upgrades, new implementations, or system migrations.
● Participate in the testing and validation of system changes or upgrades.
● Collaborate with other team members to ensure the HFM system aligns with the overall financial reporting framework and goals.
● Manage user access roles and permissions within HFM to ensure data security and compliance. Conduct regular security audits and ensure compliance with internal policies and regulatory requirements.
● Maintain accurate and up-to-date documentation for system configurations, processes, and troubleshooting guides.
● Prepare regular status reports, issue logs, and system performance summaries for management.
Responsibility from the role:
● Provide day-to-day support for Hyperion Financial Management (HFM), including troubleshooting technical issues, resolving system errors, and answering user queries
● Good Communication skills
● Experience of Client facing role