ITOM professional

Required Technical Skill Set:

We are seeking a skilled ServiceNow ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the platform. The role involves working closely with stakeholders to automate, optimize, and enhance infrastructure and application operations.

Desired Competencies (Technical/Behavioral Competency)
(Must-Have):

Key Responsibilities:
Implement and configure ITOM modules including:

• Discovery
• Service Mapping
• Event Management
• Orchestration/Automation
• Cloud Management
• Design and develop end-to-end solutions for infrastructure visibility and operational intelligence.
• Integrate ITOM with CMDB, ITSM, and third-party monitoring tools (e.g., SolarWinds, Nagios, Splunk, Dynatrace).
• Develop patterns, probes, and sensors to enhance discovery and service mapping.
• Configure event rules, alert correlation, and remediation workflows.
• Work with automation/orchestration to streamline operational tasks.
• Ensure data integrity and governance for CMDB in alignment with ITOM processes.
• Collaborate with cross-functional teams to define requirements, deliver solutions, and provide technical guidance.
• Troubleshoot and resolve ITOM-related issues and optimize system performance.

Required Skills & Experience:

• 4–10 years of experience with at least 2–3 years in ITOM.
• Strong hands-on experience in Discovery, Service Mapping, and Event Management.
• Good knowledge of CMDB architecture, CSDM, and data modeling.
• Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
• Proficiency in JavaScript, MID Server, and REST/SOAP integrations.
• Understanding of ITIL/ITSM processes.
• CSA and CIS-ITOM certification preferred.

Nice to Have:

• Experience in AIOps, Machine Learning, and Predictive Intelligence.
• Knowledge of DevOps integrations (CI/CD, Git, Jenkins).
• Architect-level exposure.