HRSD
As a HRSD Specialist be instrumental in designing, configuring, implementing, and optimizing HRSD solutions on the ServiceNow platform. Your role ensures smooth HR workflows, elevated employee experiences, and seamless integrations with HR systems.
Key Responsibilities:
1) Lead end-to-end processes—requirements gathering, design, development, testing, deployment, and operational support—especially for modules like HR Case Management, HR Employee Relation, Employee Service Centre, Knowledge Management, Employee Journey Management, and Agent Workspace.
2)Build and maintain workflows, UI policies, client scripts, business rules, dashboards, and reports. Design and develop custom widgets, portals, and integrations (e.g., via REST/SOAP) with systems like SuccessFactors or Oracle HCM.
3) Utilize Flow Designer, Workflow Editor, and Citizen Developer tools to streamline HR processes and reduce manual interventions.
4) Establish governance standards, prioritize enhancement requests, and work alongside product owners and managed service partners for aligned platform evolution.
5) Facilitate system integration testing, regression testing, and UAT. Document test cases and triage issues quickly.
6) Offer front-line support, conduct user training sessions, and create documentation and knowledge articles. Continuous Improvement: Stay updated with ServiceNow releases and HR industry best practices. Drive platform improvements leveraging analytics, AI, and automations.
Required Qualifications:
Experience: Typically, 5+ years of hands-on experience with ServiceNow HRSD implementations. Certifications: ServiceNow Certified System Administrator (CSA) and HRSD Implementation Specialist (CIS-HR) are often required. Citizen Developer certifications may be expected for low-code focused roles. Technical Competency: Proficiency with JavaScript, Glide Scripting, UI Actions, Business Rules, Script Includes, REST/SOAP integrations, Flow Designer, Performance Analytics, and Service Portal/UI builder.
Domain Knowledge: Strong understanding of HR processes (onboarding, offboarding, case management) coupled with the ability to translate HR needs into technical solutions.
Preferred Skills (Nice-to-Haves): Platform administration experience and expertise across HRSD and ITSM modules. Experience with enterprise design thinking, AI enhancements (e.g., predictive intelligence), Process Mining, or Virtual Agent. Familiarity with HR system integrations (SAP SuccessFactors, PeopleSoft, Oracle HCM).