ITAM Consultant

We are looking for an experienced ServiceNow IT Asset Management (ITAM) professional to implement and manage ITAM solutions on the ServiceNow platform. The role involves driving end-to-end asset lifecycle management, ensuring compliance, and optimizing software and hardware asset utilization.

Desired Competencies (Technical/Behavioral Competency)

Key responsibilities:

• Implement and configure ServiceNow ITAM modules including:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM Pro)
• Asset Lifecycle & Contract Management
• Define and manage processes for asset request, procurement, inventory, deployment, retirement, and disposal.
• Integrate ITAM with CMDB, ITSM, Procurement, and third-party discovery/licensing tools.
• Ensure compliance with licensing agreements and optimize software usage to reduce costs.
• Configure entitlement rules, reclamation workflows, normalization, and reconciliation processes.
• Collaborate with procurement, finance, and IT operations teams to ensure asset governance.
• Maintain asset data accuracy and support audits with reliable reporting.
• Develop dashboards, KPIs, and reports for asset lifecycle visibility.

Required Skills & Experience:

• 4–10 years of ServiceNow experience with at least 2–3 years in ITAM.
• Strong hands-on experience in ServiceNow SAM Pro and/or HAM.
• Knowledge of CMDB, CSDM, and ITIL processes.
• Experience in integrating discovery/licensing tools (SCCM, Tanium, Flexera, Snow, BigFix).
• Proficiency in JavaScript, Flow Designer, and REST/SOAP integrations.
• ServiceNow CSA and CIS-ITAM (SAM/HAM) certification preferred.

Nice to Have:

• Exposure to ITOM, Discovery, and Service Mapping for better CMDB alignment.
• Experience with SaaS license management (O365, Adobe, Salesforce, etc.).
• Financial Management exposure (chargeback, cost optimization).
• Architect-level design and roadmap planning experience.