Job Location: Bengaluru Hyderabad Mumbai
Employment Type: Full Time
Experience Required: 8-10
Role: Engineer
Must-Have:
- Provide primary support to evaluate, architect, install and configure Enterprise Managed File Transfer Solutions (Preferably on JScape, IBM MFT, GoAnyWhere)
- Ability to research, plan and onboard new and existing solutions into the team
- Develop custom scripts and APIs as required to support business objectives and team requirements.
- Create automated data transfers, sftp accounts and workflows within Data Transfer services Applications as requested through Service Now ticketing system
- Understand schedule concepts and techniques
- Use working knowledge of file transfer protocols such as SFTP, FTP, HTTPS, S3 etc. to create and configure data transfers
- Provide support and monitoring for Data Transfer Applications during core business hours and after hours as needed
- Research, resolve and respond to trouble tickets and end-user support requests in a timely manner, escalating issue for assistance when needed.
- Lead and coordinate efforts with various Technical Teams through the lifecycle of a project or event.
- On call support and maintenance of Enterprise Managed File Transfer System.
- Complete moderate to complex analyses to resolve issues as assigned
- Identify opportunities to optimize job and automation of processes
- Requires strong knowledge and experience with multiple infrastructure solutions
- Ability to lead and drive complex projects across multiple technologies
Good-to-Have:
- Server Administration of Microsoft Windows Servers
- Administration and Configuration of Linux OS
- Firewall / DNS / NetScaler / SSL Knowledge
- Knowledge and Experience Supporting and Implementing Websites (Microsoft IIS)
- SQL Knowledge
- Experience with scripting technologies highly recommended (e.g PowerShell, VBscript)
- Experience Supporting Secure Managed File Transfer
- Strong organization skills
- Good analytical and problem-solving skills.
- Ability to communicate effectively both orally and in writing
- Good interpersonal skills; solid team player
- Ability to and willingness to mentor team members.
- Knowledge of client/server technology.
- Ability to Prioritize Workload and Consistently Meet Deadlines
- Exceptional customer service skills
- Good group presentation skills
- Extensive knowledge of troubleshooting complex technology performance problems.
- Knowledge of ITIL